Cookie Policy

1. What Are Cookies?

Cookies are small files stored on your device when you visit our website. They help us provide a better browsing experience, secure the website, and understand how visitors use our site.

2. Types of Cookies We Use

A. Essential Cookies (Required)

These enable core website functions including page navigation, contact form submission, customer portal login, and security and authentication. The website cannot function properly without these cookies.

B. Performance & Analytics Cookies

Used to understand visitor behaviour, including pages visited, time spent on the site, click behaviour, and device/browser info. Examples include Google Analytics (IP anonymised) and performance cookies.

C. Functionality Cookies

These remember your preferences, form inputs, and portal settings.

D. Marketing Cookies (If applicable)

Only used if marketing tools are enabled, such as remarketing and ad tracking pixels. Currently not in use unless advertising integrations are added.

3. Cookie Duration

• Session cookies — removed when you close your browser
• Persistent cookies — remain on your device for a set period

4. Managing Cookies

You can control or delete cookies in your browser settings (Chrome, Safari, Firefox, Edge). If you disable certain cookies, parts of the website (including the training portal) may not work correctly.

5. Third-Party Cookies

Third-party services for analytics or functionality may include Google Analytics, YouTube (embedded video), and other features. These providers may set their own cookies.

6. Updates to This Cookie Policy

We may update this policy to reflect technical or legal changes.

7. Contact Us

If you have questions regarding cookies or tracking technology, please contact: info@phoenixindsolutions.com